Does the bag ban apply at Victoria?
No, our picnic concerts are currently not affected by the bag ban. Should the situation change, all ticket buyers will be informed.
Are there any seats available?
Pre-sale stops 2 hours before the event starts. Seats that have not been sold during the pre-sale will be sold at the entrance at the current event. You can see if there are any seats available on the program page.
Show your ticket
Please note that we have numbered seat tickets, both by the tables and on the balcony, except for salon tickets during standing concerts. After you show your ticket to the staff we will show you where to sit, please wait for us at the door to take care of you. Note that if you donät book all of the tickets at a table, you may share your table with another party.
Do I need to print my ticket?
No. When you visit us, it is enough that you show the ticket as a pdf in your smartphone. Mind the environment and avoid unnecessary waste!
Child, student or senior?
At evening events it is free admission for small children who can sit on an adult's lap, children under 18 pay student price. We offer a discounted rate for students and senior citizens at almost all our events. See prices on each event here on the website. Student discounts apply when a valid student ID is presented. The senior discount applies to those who are over 65 years of age or upon presentation of a pension certificate.
Means of payment
We accept all major cards, cash and Swish.
Want to give a gift for all occasions and all tastes? At Kulturcentralen that sell our tickets, you can buy gift certificates. A gift certificate at Kulturcentralen applies to all events that are sold through Kulturcentralen. You can buy it at any amount that you wish and it is valid one year from the date of purchase. The gift card is sent to you as a PDF by e-mail, and you can print it yourself.
If you want to have a nicer gift card, please visit Kulturcentralens' ticket office at Södra Förstadsgatan 18, Malmö.
Ticket conditions, canceled performances and refunds
A booking can be canceled until payment has been made. The Distance Contracts Act's rules on the right of withdrawal do not apply to the purchase of event tickets. When payment has been made, you as a customer are therefore bound by your purchase. Purchased ticket can not be refunded, except if the performance/concert is canceled or moved.
In the event of a canceled/moved performance: In these cases, the customer must, no later than one (1) month from the event date/day when the event should have taken place, notify his claim for a refund to Kulturcentralen. If this does not happen, the customer is not entitled to a refund. The customer is responsible for checking that the performance/concert is not canceled or moved, although of course we will do everything to communicate this. In the event of a canceled or moved event, the customer should contact Kulturcentralen immediately.
I have been prevented to go to the show / The show is fully booked, where can i find tickets?
Our tickets are not personal and a consumer who will not be able to use a purchased ticket has the right to resell it. We refer to Ticketswap for secondary sales of tickets. There you can easily find all our events and upload your ticket for the same price/lower or higher price than you bought it for. Be aware that there may be fraud in connection with the secondary sale of tickets, by using Ticketswap the risk of being exposed to fraud is reduced as they check the identity of both buyers and sellers.
Please note that Kulturcentralen or the Victoria Theater are not responsible for tickets purchased from persons or organizations other than Kulturcentralen.